Terms & ConditionsTerms and Conditions About Us
Cosmetics 4 Less are dedicated to customer service. If you have any suggestions or comments please email us using the link on the store page. All emails will be answered within 1 working day.
Our Contact details:
Cosmetics 4 Less
Garisle, Burray, Orkney, Scotland, KW17 2SS. United Kingdom
Phone:(0)1856 731269 9am-5.30pm Monday to Friday and Saturday 9.30am to 12 noon.
Fax: (0)1856 731345
Email: info@cosmetics4less.net
VAT Registration Number - 894815277-GB |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept all major credit cards. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
All UK orders over £25 are FREE post. Orders under £25 are charged at a flat rate of £2.65 P+P. If a colour choice item showing as out of stock on the web site is put in the basket and brings the total to over the free postage level an email will be sent to you asking of you would like to order a substitute item. If not then the postage charge will be applied to your order. If the item is out of stock but showing as in stock on the web site, free postage will be honoured. Most UK orders, except small, inexpensive parcels, will be sent Royal Mail First Class Recorded delivery and will need to be signed for. If you are not in then a card will be left and the parcel can be collected from your Post Office, or call the number on www.royalmail.com to arrange for your parcel to be redelivered at a time when you are at home. It is the customers responsibility to collect or arrange redelivery. If you do not collect your parcel the Royal Mail will return it to us. This can take some time and we can do nothing further untill the parcel arrives. It can then be re-delivered but you will be charged for the cost of re-posting. Royal Mail Special Delivery on all UK orders is available for an additional £8. All European and International orders are sent via Royal Mail International Signed For with a fixed postage price of £8 regardless of quantity ordered.
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Delivery Schedule
Where possible, we will always dispatch all orders within 1-2 working days of receipt, however at busy periods dispatch time could be longer than this. So please allow up to 28 days for delivery. If you are in a hurry for your order please call or email for an estimated currant dispatch time. International buyers can expect extended delivery times subject to location and postal service selected.
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Back Orders
If your item is not in stock and back order is possible we will e-mail you and offer you this option, otherwise we will refund your payment.
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Tax Charges
All orders include 15% VAT where applicable.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. For hygiene reasons, we can only accept returns that are received unopened, unused in a fully sealed and resaleable condition. You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. The goods must be in unused, sealed if applicable and fully resaleable condition. You must ensure that the goods are packaged adequately to protect against damage. We are unable to offer an exchange service so a refund will be given. If you require a different item a new order must be placed. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. The colour you see on your screen depends entirely on the settings of your monitor and all browsers interpret colours differently. For these reasons shades shown on the internet can never be more than an indication. We would always advise anyone thinking of buying an unfamiliar product to try out a tester first if possible. If you have received an item you consider to be faulty, incorrect or damaged in the post, please notify us by phone or email and return the item to us for refund or replacement. If you are not in the UK or return is impractical for other reasons, a photo of the fault/damage may be considered sufficient at our discretion.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01856 731269, International +44 1856 731269 during office hours or fax us on 01856 731345 or write to Susan Reeves at Cosmetics 4 Less, Garisle, Burray, Orkney, Scotland, KW17 2SS, United Kingdom.
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Privacy Policy
Cosmetics 4 Less do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Remittance Terms
All orders must be paid for in full prior to dispatch.
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